At Okioo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help!

Return Policy

• Eligibility: You may return most items within 30 days of receiving your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Non-returnable Items: Some items are non-returnable for hygiene or safety reasons, including opened toys or gadgets that cannot be resold.

How to Initiate a Return

1. Contact Us: Please reach out to our customer service team at info@Okioo.com to initiate your return. Include your order number and a brief description of the reason for the return.
2. Shipping the Item: Once your return is approved, you will receive instructions on how to return your item. Customers are responsible for the return shipping costs unless the item is defective or incorrect.

Refunds

• Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within a certain number of days.
• Partial Refunds: In some cases, only partial refunds may be granted (if applicable), such as for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

Exchanges

If you would like to exchange an item for a different size or product, please follow the return process above and place a new order for the desired item.

Questions?

If you have any questions about our returns and refunds policy, please don’t hesitate to contact us at info@Okioo.com. We’re here to help!